> SHIPPING POLICY / PRIVACY POLICY – TRAILER-TUG

SHIPPING POLICY / PRIVACY POLICY

Shipping

Where we ship:

United States of America and everywhere else.

For all international orders contact: Natasha@trailertug.com

Shipping is free for lower 48 United States only.

Excludes Alaska & Hawaii.

Privacy Policy

This privacy notice discloses the privacy practices for www.trailertug.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing  We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security  We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 714-369-8066 or email.

TERMS

Dealership Requirements All TRAILER-TUG product dealers must maintain a storefront for retail sales and must maintain regular business hours. Any TRAILER-TUG product dealer must carry, display and sell TRAILER-TUG product inventory to qualify as an active dealer.  

Insurance Requirements Dealers will carry general liability insurance and have proof of insurance sent to TRAILER-TUG by their insurance agent.  

Pricing and MSRP TRAILER-TUG sets a Manufacturers Suggested Retail Price, MSRP, for all its regularly available products. The MSRP for each product can be found on any TRAILER-TUG order form for each product, on the web at www.trailertug.com, or by calling TRAILER-TUG directly at 714.369.8066. Pricing for TRAILER-TUG products are subject to change without notice.  

Territories and Exclusives TRAILER-TUG does not regularly offer exclusives or protected territories to retailers. Exceptions are at the sole discretion of TRAILER-TUG.  

Internet Sales All Internet sales of TRAILER-TUG on sales of TRAILER-TUG products are prohibited except in cases strictly authorized by TRAILER-TUG.  

Payments TRAILER-TUG accepts Visa, MasterCard, Discover, and American Express for all orders not on open account. Open Account orders are regulated by the terms and conditions set by TRAILER-TUG for these accounts.  

Drop Shipments TRAILER-TUG will add a minimum 15% handling charge to all drop shipments based on the total wholesale price of all items. Drop shipments will be on dealers shipping account unless otherwise agreed by TRAILER-TUG. TRAILER-TUG will not be responsible for any shipping or freight charges related to drop shipment of orders including return shipment costs, COD charges, surcharges, etc.  

Shipping and Freight TRAILER-TUG ships via FedEx Ground for small volume orders, and via common carrier for larger quantity orders. Other shipping options are available upon request. Damage claims are the sole responsibility of the carrier and must be negotiated directly between the dealer and the carrier. Any claim must be filed with the carrier upon delivery. Ownership of goods is transferred to dealer upon delivery to shipper.  

Back Orders TRAILER-TUG will not hold back orders of a requested product if the product is out of stock or unavailable. TRAILER-TUG will notify the customer when the product is available.  

Warranty Policy A limited warranty for TRAILER-TUG products is provided by TRAILER-TUG to the original purchaser. Please see the TRAILER-TUG Limited Warranty in your product owner's manual for details, or contact TRAILER-TUG directly if there are further questions.